SHIPPING POLICY

Please allow extra time for commissioned or made to order items as these need to be created and this is not taken into account for general shipping times.

I endeavour to get to the post office once per week, but this can vary.

All items are sent second class unless otherwise arranged.

Please contact prior to purchase if you wish for your item to arrive sooner or by a certain date.

Overseas orders: please contact me for a shipping estimation.

RETURN & EXCHANGE POLICY

Cancellations must be made within 24 hours of purchase.

Returns: as per UK law, you must contact lyraandatlas@gmail.com within 14 days of delivery if you wish to return  any item(s) for a refund or exchange. Items must be shipped back in perfect condition and buyer is responsible for return postage costs (including packaging) - a refund / exchange will only be issued when the above is complete and the item has been received back.

PRIVACY POLICY

Information provided will be used solely for the purchase made - no third parties will be passed any details (though please be aware your information will pass through my host site, Wix) and the details you provide are purely for contact information regarding your order, an address to send the order to and payment details for the purchase itself.

and further information you choose to disclose further to what I need is entirely up to you. I will not keep details for any longer than required for HMRC, and will strictly abide by GDPR.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

Here are a few little pointers on ways to look after your Macramé:

On arrival, your piece is likely to be a little squashed and out of shape. The best way to get it back to its best is to hang it up and allow it to drop into shape. Spirals and plaits may need to be gently manipulated back into place and fringe and feathers will benefit from a gentle brush with a fine tooth comb or pet brush.

Never machine wash your Macramé pieces. If they become marked, gently spot clean with a little water or very weak water and vinegar solution UNLESS the piece is dyed or coloured. Try to keep your Macramé out of direct sunlight as this may cause fading, especially to coloured pieces. Wearable pieces and amulets should not be worn or carried in water or with perfumes and oils to avoid damage to the fibres.

 

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Macrame Art, Knot Magic and Creative Circles

Imbued with magic.

Planet friendly ethos woven into every piece.